Delete Your CrewDesk Account

BR Software operates CrewDesk. You can delete your account in the app or contact us to request deletion without reinstalling it.

Delete from the app

Open CrewDesk, go to Settings, scroll to Account, and select Delete Account. Confirm the permanent deletion when prompted.

Crew organization owners

To prevent an organization from being left without an owner, remove every other crew member before deleting the owner account. Contact us if the company needs to continue with another owner. Individual crew members can delete their own accounts without deleting the organization's shared business data.

What is deleted

When deletion succeeds, it removes your authentication account, profile, and memberships. For an organization you own with no other members, it also removes the organization and its customers, jobs, invoices, payment records, uploaded logo, linked job photos and voice notes, and generated invoice PDFs from the main application systems.

What needs separate handling

Before deleting the account, CrewDesk automatically records a provider-cleanup request for manual follow-up. You do not need to email a second request after in-app deletion. The restricted record contains your account email and identifiers, affected organization identifiers, and available message lookup details needed to find provider-held records; it does not copy message bodies or files.

The in-app action does not automatically delete subscription records held by RevenueCat or Google Play, email records held by Resend, SMS records held by Twilio, or provider backups and logs. Those steps require manual follow-up: we review the scope, request the applicable provider actions, and explain any records that must be retained and why. Provider-held records are not reported as erased until the outcome is confirmed. Contact us for the status of your request.

Shared business data stays with an organization that continues after a member leaves. We cannot recall delivered emails, SMS messages, or downloaded files from recipients. Cached files may remain on a device; clearing CrewDesk's app storage or uninstalling it removes its local app data, but does not remove photos or documents saved elsewhere on the device.

Subscriptions

To stop future subscription charges, cancel separately in Google Play. Account deletion does not control Google Play billing and does not require you to cancel first.

Need help?

Email hi@brsoftware.co from the address on your account. Include your company name and whether you have already used in-app deletion. Do not send your password. We may request verification and will explain the next steps and expected timing for your request.